Author: adhomebasesite

The Ministry of Public and Business Service Delivery (MPBSD) recently announced that two regulations will come into force on May 1, 2024. As the organization responsible for administering the Ontario Underground Infrastructure Notification System Act, we want to inform you about these upcoming changes and support you through them. Please see below more details on the two recently…

Dear Stakeholders, We are happy to inform you that we are back online and the following services are available: As we continue to investigate, we would like to provide an update on the nature and extent of the incident that impacted our web portal and phone system. On January 5, 2024, we discovered that an unauthorized…

Dear Stakeholders, We are continuing to work tirelessly to resolve the IT-related challenges that have impacted our web portal and phone system. On Friday January 5, we activated an emergency locate phone line to minimize interruptions to this essential service.  Emergency locates requests can be submitted by calling 1-800-400-2255. Please note: only emergency locate requests are accepted at…

Updated: January 5, 2024 at 11:00 pm. Dear Stakeholders, As we continue to manage the current technical difficulties that have impacted our web portal and phone system, we have implemented a solution to allow for Emergency Locate requests to be submitted. If you require an emergency locate, please call 1-800-400-2255. Our Customer Service Specialists will be…

Dear Stakeholders, We are continuing to manage technical difficulties that have impacted our web portal and phone system. We appreciate this is affecting new and existing projects, and the ability to request emergency locates. We are working with our partners to resolve this matter with the highest urgency. We are committed to restoring full functionality as…

Dear Stakeholders, I am delighted to share with you the exciting news that, effective January 2, Mitch Panciuk, C. Dir., has been appointed by the Honourable Todd McCarthy, Minister of Public and Business Service Delivery, Chair of the Board of Directors of Ontario One Call, succeeding Dean Dalpe. As we embark on this new chapter, we want to express…

Ontario One Call is hosting its final Compliance quarterly webinar of 2023 on December 14 from 11 to 11:45 am EST. Join Ryan McAfee, Director of Compliance and Industry Performance (CAIP), to learn about the organization’s dispute resolution framework. This informative session will also cover: Register Now! We look forward to seeing you at the CAIP Webinar!

Dear Stakeholders, Ontario One Call and the Ministry of Public and Business Service Delivery have been working together to improve the process of facilitating timely locates as Ontario safely builds the province’s infrastructure faster.  In 2023, multiple consultations were held with stakeholders. The feedback received informed the regulatory proposal that was recently available for feedback. Today,…

A statement by the CEO of Ontario One Call, Jim Keech re.:  Proposed regulatory changes to locate definitions and timelines Ontario One Call and the Ministry of Public and Business Service Delivery continue to look for ways to improve the process of facilitating timely locates as Ontario safely builds the province’s infrastructure faster. As a…

Today, September 21st, 2023, the organization held its Annual and Special Members’ Meeting (ASMM) starting at 9 a.m. The meeting adjourned at 10:45 a.m. Voter turnout at this year’s ASMM was one of the largest in the history of Ontario One Call (OOC). All motions before the Membership were supported. The details are below. We thank…