Submit a Complaint

Before you submit a complaint about Ontario Dig Authority’s Service please review the following.

External Complaints Policy

Please take a moment to review Ontario Dig Authority’s External Complaints Policy (PDF) before filing a complaint with us. All complaints must be made in writing, via this online form.

What to Include in Your Complaint

To help us address your complaint efficiently, please provide the following information:

Date and time when the incident or issue occurred
Detailed description of the complaint or incident
Any supporting documentation such as photos, emails, or correspondence
Your preferred contact information for follow-up communication

Complaint Form

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

Your Name*

Phone

Email*

Locate Request Number(s)*

If you have multiple requests, please list them here. If none, type N/A.

Grounds For Complaint*

Late Locate(s) – An infrastructure owner has not provided a proper locate: markings, written document, clearances, or accuracy – Section 6 (1) of the Act.

Inaccurate Locate – An infrastructure owner has not provided a proper locate: markings, written document, clearances, or accuracy – Section 6 (1) of the Act.

False Renegotiation Date – An infrastructure owner has entered a false renegotiation date into 360 and/or on the locate sheet without a written agreement with the excavator as per Section 6 (5) of the Act.

Digging without a Locate – An excavator has not contacted Ontario Dig Authority for a locate prior to digging, or has begun an excavation or dig without a valid locate as per Section 10 (1) & (2) of the Act.

Locate Abuse – An excavator submitted a locate request without the expectation of commencing an excavation within 30 days, Section 12 (1) of the Act.

Ontario One Call Service – File a complaint about Ontario Dig Authority’s service.

Other – Any, all or other specific requirements of Infrastructure Owners or Excavators as listed in the Act or Regulations.

Description*

Please provide as much detail as possible

Additional Information

Disclaimer

We are committed to addressing each complaint with appropriate care and treating all parties with respect. Resolution time may vary based on issue complexity, availability of information, or external dependencies. Complaints will be reviewed thoroughly and resolved within a reasonable timeframe.